Terms and Conditions

Tequila Express Train: First Class and Executive Class

From the moment payment for the reservation is made, the passenger is deemed to have accepted the terms and conditions of the service. Ferromex reserves the right to modify the Terms and Conditions it deems necessary or appropriate at any time and without notice or prior notification to Site users. We encourage you to continuously review and consult these Terms and Conditions in order to remain informed of such changes or modifications. Acceptance of the Terms and Conditions is a prior and indispensable step for the purchase of any service available through the Site.

1.- RESERVATION AND TICKET SALES:

a) Passengers may purchase tickets up to one year in advance through the following channels:
• Website: tequilaexpress.mx
• WhatsApp:
• Toll-free phone line: 33 2309 4000
• Email:
• Reservation center: tequila.express@ferromex.mx
• Ticket office: tequila.taquilla@ferromex.mx
• Ticket agent: Nayely.sierra@ferromex.mx
• Requests received by email will be addressed within a period not exceeding 48 business hours from receipt.
• Directly at the Guadalajara ticket office: Av. Washington No. 11, Col. Moderna, C.P. 44190
o Tuesday to Friday 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 6:00 p.m.
o Saturday and Sunday 8:00 a.m. to 1:00 p.m.
• Tickets are not sold at the Tequila station.

b) For reservations and ticket purchases for 1 to 19 passengers, the passenger must provide the following information:
• Specify the service desired: First Class or Executive Class.
• Detailed itinerary by dates.
• Full names of all travelers exactly as they appear on their official identification.
• Age of each traveler at the time of travel.
• Place of origin.
• Indicate whether special assistance is required and specify the type of assistance needed.
• Contact information: phone number with area code and email address.
• Payment method: credit card or direct payment at ticket offices.

c) The passenger will receive reservation confirmation via email, along with the payment link for card payment and the payment deadline.

d) Payment may be made through:
• Direct purchase through our website: tequilaexpress.mx
• Credit card payment through a payment link. This option must be requested at the time of reservation. Once payment is completed, tickets will automatically be sent to the provided email address.
• Our ticket offices.

e) At the time of payment, the passenger accepts that the information detailed in the reservation confirmation is correct; therefore, if any change is requested, a penalty fee of $250 MXN per ticket will apply.

f) For group reservations of 20 passengers or more, an email must be sent indicating the class, itinerary, and number of passengers to: tequila.grupos@ferromex.mx

g) Reservation and sales policies for groups are governed by their own policy, which will be provided to interested parties.

2.- TICKET:

a) The ticket is valid exclusively for a single journey.

b) The ticket constitutes the legal contract between the carrier and the passenger and must therefore be retained for any claim and/or clarification.

c) The value of the Executive Class ticket includes the assigned seat on the specified itinerary only.

d) The value of the First Class ticket includes the assigned seat on the specified itinerary and access to the bar on Fridays and Sundays.

e) At the time of reservation or purchase, the passenger must ensure that all travel details (names, dates, etc.) are correct, as any changes will incur a fee of $250 MXN per passenger involved, plus any applicable fare difference.

f) Names must appear exactly as shown on each passenger’s official identification.

g) Tickets are personal and non-transferable. If a passenger presents a ticket under a different name than that shown on their identification, boarding will not be permitted.

h) Tickets may not be resold and/or altered. Any alteration or modification to the ticket will render it invalid for travel.

i) Traveler insurance is included in the ticket price and includes, among other coverages: medical expenses, funeral expenses, baggage loss, and accidental death onboard the train. Any incident must be reported immediately to Tequila Express personnel for the claim to be valid; otherwise, traveler insurance shall be considered void.

j) In the event of ticket loss or misplacement by the passenger, a new ticket must be purchased in order to travel.

k) Ferromex/Tequila Express reserves the right to inspect tickets before and during the journey.

3.- FARES:

The company may modify fares without prior notice; therefore, we ask passengers to review them at tequilaexpress.mx prior to reservation and/or purchase.

All fares for the Routes are established in Mexican Pesos, legal currency of the United Mexican States, include Value Added Tax (VAT), and the applicable fares shall be those in effect at the time of purchase. Likewise, train schedules shall be those published and applicable at the time of purchase and may be modified without prior notice.

4.- CHILD PASSENGERS

l) Children from 0 to 2 years old travel free of charge; however, they are not entitled to a seat.

m) Children and minors under 18 years of age must travel accompanied by a responsible adult, parent, or legal guardian.

4.- MINORS (AGES 3-17)

a) They will only have access to passenger cars, not the bar.

b) Under no circumstances will the purchase or consumption of alcoholic beverages be permitted.

c) They must be accompanied by an adult at all times during the journey.

5.- BOARDING:

a) Waiting areas at stations will open one hour prior to the scheduled train departure time.

b) Passengers must arrive at the boarding station at least 45 minutes before the corresponding train departure.

c) Upon boarding, passengers must present their ticket to Tequila Express personnel, either printed or on an electronic device, as well as official photo identification (voter ID, passport, etc.). Minors may present a birth certificate, CURP, or school ID.

d) Ferromex/Tequila Express assumes no obligation or responsibility for any change or delay reasonably necessary or unavoidable before or after the beginning of the contracted service, resulting from actions, omissions, or any unforeseen or uncontrollable event, act, or circumstance beyond its control.

e) Due to weather conditions, natural events, and/or any other force majeure event beyond the control of Ferromex/Tequila Express, delays and/or unscheduled stops may occur, which shall not under any circumstances imply any obligation or liability on the part of Ferromex/Tequila Express.

f) Due to any force majeure incident, contingency, or aforementioned situation, Ferromex/Tequila Express shall not be obligated to assume any responsibility toward the passenger for delays or inability to connect with other means of transportation, or for obligations or rights agreed upon with hotels, restaurants, or general commitments made with any person, entity, or company regardless of its line of business or corporate purpose.

g) Ferromex/Tequila Express reserves the right to refuse service without entitling the user to any claim, lawsuit, payment, or other liability if any of the following events occur:
• Weather conditions prevent or delay the trip.
• The passenger fails to comply with instructions from Ferromex/Tequila Express personnel.
• A ticket not corresponding to the passenger is used and/or is subject to resale or alteration.
• The passenger fails to arrive within the indicated boarding times.
• The passenger is under the influence of alcohol, drugs, or narcotics.

h) Disembarking at stations not specified on the ticket is not permitted.

i) If a passenger, absent any imminent danger, decides to disembark before reaching the final destination indicated on the ticket, they do so at their own risk and responsibility and forfeit the right to use the remainder of the journey.

j) If Ferromex/Tequila Express must provide alternative and/or complementary transportation to fulfill the service and the passenger chooses not to use said service and instead continue the journey by their own means, they shall personally and exclusively assume all costs, risks, and liabilities arising from such decision, without any obligation whatsoever on the part of Ferromex/Tequila Express.

k) Ferromex/Tequila Express reserves the right to substitute service cars due to force majeure or operational needs.

6.- SEAT ASSIGNMENT:

a) Seat assignments are carried out automatically by our system according to order and/or availability at the time reservations are made.

b) In the event that, due to force majeure or safety reasons attributable to Ferromex/Tequila Express, a passenger must be moved from a purchased class to a lower class, the fare difference shall be refunded. This process must be requested upon completion of the journey by sending all supporting evidence and tickets to: tequila.atencion@ferromex.mx

7.- BAGGAGE:

Ferromex/Tequila Express shall not be responsible for baggage previously damaged or in poor condition, baggage exceeding size or weight limits, overpacked baggage, or any resulting damage caused by mishandling prior to boarding the train, even if handled or assisted by Chepe Express personnel. Likewise, Ferromex/Tequila Express shall not be responsible for minor damage to baggage such as wheels, supports, straps, retractable handles, zippers, loss of locks, external straps corresponding to normal wear and tear or manufacturing defects, nor for damage or loss of valuables, money, jewelry, electronic devices, photography or video equipment, laptops, mobile devices, tablets, GoPro cameras, vital medications, perishable or liquid items, precious stones, works of art, valuable documents, securities, negotiable certificates, or easily spoiled items, which are not considered baggage and are transported in checked baggage without the knowledge and consent of Ferromex/Tequila Express.

a) Baggage inspection and control:
All baggage or packages are subject to random inspection by Security Guards*, in coordination with supervisory personnel assigned to the Tourism Area of Ferromex/Tequila Express and in the presence of the passenger responsible for the baggage or package, both before boarding and during the journey. If the passenger refuses such inspection, they will not be permitted to travel or continue the journey.

b) Baggage characteristics:
• Each ticket includes only 25 kilograms of baggage per passenger (equivalent in volume to one checked suitcase and one carry-on bag). Passengers exceeding the weight or volume limit must pay $750.00 MXN per excess bag or suitcase.
• Transporting household goods, tires, automotive parts, bicycles, motorcycles, large Christmas decorations, floral arrangements, bulky cardboard boxes, wooden crates, or sacks containing food is not permitted.
• Only personal-use coolers (smaller than 70 cm long x 30 cm wide x 40 cm high) are permitted, provided they do not have drainage systems. All coolers must remain sealed, and their contents may not be removed during the journey.
• Strollers, canes, crutches, wheelchairs, or any support devices or accessories for passengers with disabilities or injuries are not considered baggage.

c) Prohibited items:
The transportation of the following is strictly prohibited:
• Hazardous materials such as gasoline, diesel, petroleum, thinner (or any solvent), any type of gas, paint, oils, batteries, etc. (Any product that is flammable and/or considered a risk to other passengers).
• Firearms of any caliber.
• Sharp or cutting objects (knives, scissors, machetes, shovels, bars, picks, etc.).
• Any other type of hazardous substance and damaged or defective batteries.
• Prohibited or illegal substances. If consumption or possession of narcotics or any illegal or federally prohibited chemical substance is detected, the corresponding authorities shall be notified, as well as any individuals involved.

d) e) f) g) h) Pursuant to Article 61 of the Railway Service Regulations, which states:

If the weight, size, or nature of the baggage, or its packaging or wrapping, makes it unsuitable for transportation, in accordance with provisions issued by the Agency where applicable, the concessionaire may refuse transportation until such conditions are modified. Likewise, the concessionaire shall in no case be responsible for items not properly packaged or wrapped. Similarly, Ferromex/Tequila Express shall not be responsible if the passenger:
• Fails to verify that the code described on the baggage claim tag corresponds to the correct destination and personal information.
• Fails to verify that the number of claim tags matches the number of pieces and registration numbers when collecting baggage.
• Leaves any baggage items at stations, seats, or train storage compartments.

In the event of loss or damage to checked baggage, compensation shall be provided pursuant to our insurance policy.

Claims for damaged baggage must be reported to the onboard attendant and/or Assistant Manager at the location where the baggage is claimed before the passenger leaves the station.

All checked and carry-on baggage must have a baggage tag including personal information such as full name, address, email, and phone number. Baggage tags may be requested at station ticket offices.

*Random inspections carried out by Railway Protection personnel (station and onboard staff).
**Authorization for excess baggage is the responsibility of the onboard Assistant Manager of Tequila Express.

8.- FOOD AND BEVERAGES:

a) Strictly prohibited:
• Boarding the train with food and/or beverages. If food and/or beverages are brought onboard, train personnel will confiscate them and return them upon arrival at the destination. Train personnel shall not be responsible for the care, condition, or damage of such food or beverages, nor shall any compensation be provided.
• Consuming alcoholic beverages in any part of the facilities (parking lots, waiting areas, platforms, stations, etc.).
• Carrying visible bottles of distilled beverages by hand. They may only be transported if sealed inside baggage.
• Street vendors.

b) Persons requiring constant food intake due to a medical condition must provide documentation issued by a physician.

9.- SMOKE-FREE TRAIN:

Smoking is not permitted onboard the train in any section or area, including electronic cigarettes, vaporizers, or similar devices.

10.- SPECIAL ASSISTANCE:

The Tequila Express train is a transportation system that reaches mountainous destinations where accessibility conditions are limited; however, we are working to provide improved service. For this reason, we need to know in advance if you require special assistance by notifying: tequila.atencion@ferromex.mx

a) If traveling with a service dog, please refer to section 11.

b) Wheelchairs, crutches, walkers, canes, and similar items may be checked free of charge.

c) Please note that due to the physical characteristics of the train, aisles are narrow; therefore, for safety reasons, it is not possible to move through the different passenger cars with a wheelchair.

d) Please note that our personnel are not authorized to assist with eating, restroom use, physiological needs at your seat, or provide medical services.

e) Onboard personnel shall provide only general assistance.

f) Passengers with special medical conditions. In such cases, medical certificates must be carried. It is mandatory to notify at the time of reservation or purchase by email to: tequila.atencion@ferromex.mx if:
• You have a medical condition that may reasonably call into question your ability to complete the journey safely without requiring special medical assistance during travel.
• Brain injury; the passenger must travel accompanied.
• Terminal illness or other end-stage condition. In addition to the medical certificate, the passenger must travel accompanied.
• Infectious disease. Travel will not be permitted if the disease is transmissible in enclosed environments.
• High-risk pregnancy or pregnancy beyond week 28.

11.- TRANSPORTATION OF ANIMALS:

a) Traveling onboard the passenger train with any type of animal is prohibited, except for properly trained service dogs such as:
• Guide dogs assisting blind or severely visually impaired individuals.
• Service dogs assisting individuals with hearing impairments.
• Service dogs trained to alert individuals before a seizure.
• Service dogs trained to assist individuals with mobility disabilities.

To board, passengers must carry an authorization issued, signed, and stamped by the Tourism Management Department, which must be processed in advance (at least 15 days prior to travel) by sending an email with documentation proving travel with a duly certified guide dog to: tequila.atencion@ferromex.mx

Service dogs may travel free of charge provided they accompany their owners and are properly identified through certification documents.

Service dogs must comply with all applicable hygiene and sanitary requirements, including:
• Vaccination record: Current rabies vaccination indicating application date and validity, including product information.
• Certificate of good health in original and copy (valid for 5 days from issuance date). The certificate must be issued by a veterinarian on official letterhead, include professional license number, and contain the following information: owner’s name and address, breed, sex, age, and color of the animal.
• The dog must be properly groomed before boarding the train.

Only one service dog per passenger and one service dog per car are permitted.

Service dogs younger than 4 months, nursing, sick, deceased, violent, or pregnant dogs will not be accepted.

There is no specific weight limit for service dogs; however, if medium or large-sized, the passenger will be relocated to a seat intended to minimize obstruction of other passengers’ space or aisles.

The service dog must remain under the owner’s control throughout the journey and stay at the owner’s feet without obstructing central aisles.

The service dog is not required to travel in a crate provided it wears a muzzle, identification tag, and leash at all times. The leash may not be retractable or exceed one and a half meters in length.

If necessary, the service dog may only be hydrated in the restroom and must relieve itself there. The owner must clean and dispose of waste in a sealed plastic bag placed in the restroom trash container.

The passenger is fully responsible for the animal onboard the train, including any required cleaning.

Feeding service dogs onboard the train is not permitted. (The exclusive area designated for service animals to consume food shall be a vestibule designated by one of the attendants).

Tequila Express and its personnel reserve the right, in certain cases, to limit transportation or request a change of seat, car, or class when requested by other passengers, or when the service dog’s size obstructs passenger movement.

If a nearby passenger reports allergies or similar issues, another onboard seat may be assigned to the passenger traveling with the service dog. If no seats are available, the itinerary may be changed without fees or penalties. This change shall not entitle the passenger to any additional compensation.

Under no circumstances may the service dog sit on any seat, sofa, bench, or table in any car, even if vacant. The dog must remain at the owner’s feet in a manner that interferes as little as possible with other passengers.

The owner agrees to pay immediately, in cash or by any other payment method authorized by the onboard Assistant Manager of Tequila Express, for any damage caused by the service dog to train furniture or facilities.

If the service dog physically injures another passenger during the journey or within company facilities, Ferromex/Tequila Express and its personnel disclaim all liability and shall not be party to any agreement reached between the involved parties. The dog owner must therefore carry liability insurance or otherwise assume responsibility for damages or injuries caused.

p) For hygiene reasons, service dogs are not permitted in the bar area, even when traveling in First Class or Executive Class. In such cases, passengers may consume food only at their assigned seat.

q) Ferromex/Tequila Express shall not be responsible for:
• Illness contracted or suffered by the service dog onboard the train or within facilities.
• Loss of the service dog onboard the train or within facilities.
• Death, accident, or injury suffered by the service dog onboard the train or within facilities.
• Veterinary transportation or expenses in any of the aforementioned cases.

12.- ACCESS TO PLATFORMS AND RAILWAY FACILITIES:

a) Only passengers presenting valid tickets for travel on any train shall be permitted access to station platforms.

b) Pursuant to Article 63 of the Railway Service Regulations, which states:

The concessionaire may refuse transportation and deny access to railway facilities and train boarding to:
I. Unaccompanied children;
II. Pregnant women beyond seven months of pregnancy;
III. Individuals whose illness poses a risk to other passengers, or whose health condition may place their own life at risk during transportation;
IV. Individuals under the influence of alcohol, narcotics, or psychotropic substances, unless the latter are supported by a medical prescription; and
V. Individuals carrying weapons without proper authorization, explosives, hazardous substances, or any other item that constitutes a risk to users.

If the concessionaire agrees to transport the persons referred to in this article, it shall do so under its sole responsibility and shall adopt the necessary measures to ensure safety during the journey.

13.- PASSENGER REQUESTS FOR CHANGES:

Cases involving changes to paid travel arrangements requested by the passenger for reasons not attributable to Ferromex/Tequila Express:

a) All trains are subject to schedule changes or route delays due to weather conditions or force majeure events, in which case passengers may not take action against the company. In such situations, Ferromex/Chepe shall determine train operations.

b) Any modification to a sale shall incur a penalty of $250 MXN per change, per passenger involved, plus any applicable fare difference.

c) No changes shall be permitted within 15 calendar days before the beginning of the travel itinerary during low season (according to the published calendar).

d) No changes shall be permitted within 30 calendar days before the beginning of the travel itinerary during high season (according to the published calendar).

e) No cancellations or refunds are permitted. If a travel date modification is required, the applicable penalty and any fare differences must be paid. The passenger shall have 364 days from the original travel date to complete the trip.

f) Any change request must be sent to: tequila.atencion@ferromex.mx

g) If notification is made less than 72 business hours before departure or after the trip has begun, the trip may no longer be rescheduled and the amount paid shall be forfeited.

h) For name changes involving a passenger in a group of 19 passengers or fewer (for groups of 20 or more, the group policy applies; consult tequila.grupos@ferromex.mx), current policies regarding the passenger ticket cost shall apply and not the total group amount.

i) For purchases made less than 72 hours prior to departure, no changes shall be permitted.

j) In the case of unused segments attributable to the passenger, the provisions of the preceding sections shall apply according to the unused amount.

14.- CHANGES OR CANCELLATIONS BY FERROMEX:

In cases where the passenger has already purchased a ticket and an event beyond the control of Ferromex/Tequila Express makes the trip impossible, Ferromex/Tequila Express shall:

a) Provide a date change free of charge for travel during another season.

b) Where applicable, permit use of the ticket for travel on the opposite route segment.

c) In cases deemed appropriate and considering passenger safety, Ferromex/Tequila Express shall determine whether it is advisable to contract authorized external transportation services (buses, tourist vans, etc.).

d) In cases where passengers are transported by other means pursuant to the previous section, the segments for which tickets were purchased shall not be refunded, as the service shall be deemed provided.

e) Ferromex/Tequila Express shall not be obligated to cover expenses for food, lodging, transfers of any kind, or cancellation of other services resulting from force majeure events not attributable to it.

f) Refunds for tickets due to causes attributable to Ferromex/Tequila Express shall result in reimbursement of 100% of the unused segment amount and shall apply only upon presentation of the ticket issued by Ferromex/Tequila Express. In such cases, the passenger shall have up to 30 days from the original departure date to claim the refund; after this period, no refunds shall be issued.

g) In the event of modifications due to force majeure and the passenger wishes to use the ticket for travel on another date, the passenger shall have 90 days to reschedule the travel date and 364 days to travel from the original departure date.

k) For the aforementioned procedures, passengers must send an email to tequila.atencion@ferromex.mx including the scanned ticket, reservation code, email address, and contact phone number so that information regarding required documentation may be provided. Requests shall be resolved within a maximum period of 90 days from confirmation of complete receipt of documents.

15.- INVOICING:

a) Passengers may request an invoice for ticket purchases by sending the scanned ticket, tax certificate, and information within the body of the email to: tequila.facturacion@ferromex.mx (The electronic invoice shall be sent within no more than five business days through the same means, counted from receipt of the email).

b) Requests must be submitted within the same month in which the purchase was made; otherwise, invoicing shall not be possible. Invoices requested from the 1st to the 28th day of the month shall be issued with the current month’s date; invoices requested from the 29th onward shall be issued with the following month’s date.

16.- CONDITIONS OF THE RAIL TRANSPORTATION CONTRACT:

No agent, employee, representative, carrier, or third party has the authority or capacity to modify, restrict, or expand the terms of this document.